These terms govern use of Couvert, a reservation platform for restaurants. By using the host stand, the studio, or by taking a reservation through a restaurant powered by Couvert, you agree to them. They are written plainly on purpose; if anything is unclear, write to hello@couvert.app.
The service
Couvert provides reservation software to restaurants: a guest booking experience, a host stand, and a studio console. Each restaurant configures and runs its own service. Couvert provides the engine; the restaurant owns the relationship with its guests.
Reservations and commitment
- A reservation is an agreement between a guest and a restaurant, not with Couvert.
- Restaurants may choose to take a deposit or a welcome amount at booking. Whether, and how much, is set by the restaurant.
- Cancellation and modification windows are set by each restaurant and shown at booking.
Payments
Where a restaurant takes payment, it is processed by Stripe on the restaurant's connected account. Amounts are computed on the server. Couvert does not store card details. Refunds within a restaurant's cancellation window are handled per that restaurant's settings.
Acceptable use
- Do not misuse the service, attempt to disrupt it, or access data you are not entitled to.
- Operators are responsible for the accuracy of their availability and for honouring confirmed reservations.
- Do not use Couvert to send unsolicited messages outside the reservation flow.
Availability and changes
We work to keep Couvert reliable but provide it as is, without warranties beyond those required by law. We may update the service and these terms; material changes will be made clear and the date above updated.
Liability
To the extent permitted by law, Couvert is not liable for indirect or consequential loss, or for the conduct of a restaurant or a guest. Nothing here limits liability that cannot be limited by law.
Governing law
These terms are governed by the laws of Latvia, and disputes fall under the jurisdiction of the Latvian courts, without affecting any mandatory consumer rights you have where you live.
Contact
Questions about these terms: hello@couvert.app.